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15/04/2013-Qsys Case Study



Cannon Hall Garden Centre improves customer service with faster payment processing

Anderson Zaks and Qsys integrate solutions to bust queues at busy garden centre

Qsys provides an integrated solution for specialised stock management, buying, certification process and accounting. The solution was developed with a number of partners in horticulture, retail, warehousing and production management before its release in 2009 as a commercial product.

Today Qsys offers three Ledger Simplex products: Simplex Lite, Ledger Simplex and Ledger Corporate that offer accounts, stock and sales order processing, touch screen EPOS and web solutions. Its customers include horticultural suppliers of nursery plants, trees and shrubs to major retailers and forestry suppliers requiring full forestry and seed management. Users of its EPOS and stock control systems also include independent specialist retailers.

An integrated payment solution Qsys’ business framework solution has been designed to provide clients with a semi – bespoke solution for their business data processing needs. To this goal, it has recently selected Anderson Zaks’ RedCard Processing Service to integrate with its EPOS module to provide secure card payment processing.

According to Peter Edwards, Director at Qsys: “We maintain a philosophy that any given business will function more efficiently with a single software solution. To complete our vision of ‘One Business, One solution’ we required an integrated POS payments application and a reliable payments processing service, to complement our EPOS, sales order processing and our web solutions. RedCard fitted the bill perfectly.”

Following a lengthy review of the key players in card payment solutions, Qsys selected Anderson Zaks for both their approach and help to develop an integrated system; “We found other suppliers to be professional and efficient but sterile towards our need for help through the integration. Anderson Zaks had already shown they were prepared to go the extra mile to help during our initial discussions on the phone, providing us with direction and ideas. Our decision to team up with Anderson Zaks became a ‘no-brainer’,” said Edwards.

Fast implementation Anderson Zaks provided the payments software components and Qsys completed the systems integration to their application within one afternoon, which Edwards claimed would have taken him a month to do without such a clear API and the excellent help received. Once systems testing had been completed, Qsys implemented the solution for its client, Cannon Hall Garden Centre, moving from its legacy system to Qsys’ fully integrated service.

One of the client’s key issues with their ageing system was how long it was taking to process each card sale. They used to rent three card processing terminals which were connected to one dedicated telephone line. The new integrated solution enabled Qsys to implement a solution that removed the reliance on slow dial up telephone lines, significantly reducing queuing times and improving customer service. An additional benefit has been the cost savings achieved.

“We delivered all key services on time and without incident – thanks to the help we received from Anderson Zaks,” said Edwards. “Immediately Cannon Hall began to see the benefits of an integrated payment processing service. The average authorisation time dropped from twenty seconds to just under two. And even more impressive, at busy peak times, the old system took up to 45 seconds, but now there is no increase in transaction processing time at all.”

John Crabb, Owner at Cannon Hall Garden Centre said; “With the new system from Qsys and Anderson Zaks our customer payments are processed almost instantly. However, it is not just the sales teams that have noticed a difference so have our customers - and that is what really counts.”

For Qsys, Anderson Zaks’ proven and fully certified payments processing software was only part of the story; “Our decision was influenced by the expertise and care shown by the Anderson Zaks team right from our first interaction. They guided us through the integration with RedCard, which was quicker and less painful than anticipated. We worked closely together to ensure that we met our client’s demands for integrated payment processing.”